Legal

1. Introduction

These Terms and Conditions (“T&Cs”) govern the provision of services by Appolica Ltd. (“Appolica,” “we,” “us,” or “our”) to the customer (“you” or “your”). By using our services, you agree to comply with these T&Cs.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@appolica.com, so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.

2. Communications

By using our Services, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@appolica.com.

3. Services

3.1 Scope of services
Appolica provides technology consultancy, development services, and related support. Specific details of the services, including scope, deliverables, timelines, and pricing, will be outlined in separate agreements or service orders executed between Appolica and you.

3.2 Modifications
We reserve the right to make changes to the services as necessary to comply with applicable law or reflect updates in the scope of the services. Any significant modifications will be communicated to you, and your continued use of the services will constitute acceptance of those changes.

4. Customer obligations

4.1 Access and cooperation
You agree to provide all necessary access to your personnel, systems, and facilities as required for us to deliver the services. You will also provide all necessary cooperation, information, and support to allow us to perform the services.

4.2 Compliance
You agree to comply with all applicable laws and regulations in connection with your use of the services. This includes ensuring that you have obtained any necessary consents or authorizations for us to process personal data on your behalf.

5. Intelectual property

5.1 Appolica's intelectual property
All intellectual property rights, including copyrights, trademarks, and patents, in the services provided by Appolica remain the exclusive property of Appolica. You are granted a limited, non-exclusive, non-transferable license to use the deliverables solely for your internal purposes.

5.2 Customer's intelectual property
You retain all rights in any data, content, or materials you provide to us in connection with the services. You grant Appolica a limited license to use such materials solely for the purpose of delivering the services.

6. Confidentiality

6.1 Definition
“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) that is marked as confidential or would reasonably be considered confidential under the circumstances.

6.2 Obligations
The Receiving Party agrees to keep Confidential Information confidential and to use it only for the purpose of performing its obligations under these T&Cs. The Receiving Party will take reasonable measures to protect the confidentiality of the Disclosing Party’s Confidential Information.

7. Data protection

7.1 GDPR compaliance
Both parties agree to comply with the General Data Protection Regulation (GDPR) and any other applicable data protection legislation in connection with the processing of personal data. If Appolica processes personal data on your behalf, we will do so in accordance with a data processing agreement that meets the requirements of Article 28 of the GDPR.

7.2 Data security
We will implement appropriate technical and organizational measures to ensure the security of your personal data. However, you are responsible for ensuring that any data you provide is processed in compliance with applicable data protection laws.

8. Limitation of liability
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8.1 Exclusion of consequential damages
To the maximum extent permitted by law, Appolica will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services or these T&Cs, including loss of profits, revenue, or data, even if we have been advised of the possibility of such damages.

8.2 Limitation on direct damages
Appolica’s total liability for any claims arising out of or in connection with the services or these T&Cs will be limited to the total fees paid by you for the services in the twelve (12) months preceding the event giving rise to the claim.

9. Term and termination
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9.1 Term
These T&Cs will remain in effect for as long as we are providing services to you, unless otherwise specified in a separate agreement or service order.

9.2 Termination for cause
Either party may terminate these T&Cs or any related agreement for cause if the other party breaches a material obligation and fails to cure such breach within thirty (30) days of receiving written notice.

9.3 Effect of termination
Upon termination, all outstanding fees for services rendered will become immediately due and payable. The confidentiality obligations and limitations of liability outlined in these T&Cs will survive termination.

10. Governing law and dispute resolution

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10.1 Governing law
These T&Cs are governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles.

10.2 Dispute resolution
Any disputes arising out of or in connection with these T&Cs will be settled amicably between the parties. If the parties are unable to resolve the dispute through good-faith negotiations, the dispute will be submitted to the exclusive jurisdiction of the courts in Sofia, Bulgaria.

11. Miscellaneous
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11.1 Force majeure
Neither party will be liable for any delay or failure to perform its obligations under these T&Cs due to events beyond its reasonable control, including acts of God, war, terrorism, natural disasters, labor disputes, or government regulations.

11.2 Assignment
You may not assign or transfer your rights or obligations under these T&Cs without the prior written consent of Appolica. We may assign or transfer these T&Cs in the event of a merger, acquisition, or sale of all or substantially all of our assets.

11.3 Entire agreement
These T&Cs, together with any applicable agreements or service orders, constitute the entire agreement between the parties and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.

11.4 Amendments
Any amendments or modifications to these T&Cs must be in writing and agreed upon by both parties.

Appolica Ltd. understands the importance of protecting your privacy and is fully committed to safeguarding your privacy rights to the highest possible extent. We ensure that the processing of personal data complies with the General Data Protection Regulation (GDPR) and any country-specific legislation applicable to Appolica. Please review this privacy policy carefully, as it explains how we collect, use, and share personal information.

Who are we and how can you get in touch?

We are Appolica Ltd., Bulgaria Boulevard 45A, Sofia, Bulgaria. Our website is https://appolica.com. If you have any questions regarding this privacy policy, please contact us via email at info@appolica.com.

Who is the Lead Supervisory Authority and how can you get in touch?
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The Lead Supervisory Authority is the Bulgarian Commission for Personal Data Protection. You can contact them as follows:

Address: Prof. Tsvetan Lazarov 2 str., Sofia 1592, Bulgaria
Telephone: +359 2 91 53 518
Fax: +359 2 91 53 525
Email: kzld@cpdp.bg
Website: https://www.cpdp.bg

How do we collect and use your personal data?

We process personal data to provide technology consultancy and development services, promote our offerings, manage internal records, and support and manage our employees.

We collect personal data from the following sources:

• Directly from you (e.g., information you enter in website forms or send via email).
• Indirectly from you (e.g., information collected when you browse our website, such as your IP address and operating system).

The personal data we collect includes:

• Identity data – your name;
• Contact data – your email address, phone number, or billing address;
• Financial data – bank account or payment card details;
• Transaction data – details of payments and services you have purchased from us;
• Marketing and communications data – your preferences for receiving marketing from us;
• Project-related data – any information you choose to share about your projects.

We do not collect sensitive personal data about you.

We use your information to respond to your inquiries and to provide services. We also use it to improve user experience, our website, customer service, and to send periodic emails.

Marketing

We may use your personal information to inform you about our services and products, as well as those of our partners. This may include emails, newsletters, and marketing campaigns. We will only send marketing messages if we have your consent or a legitimate interest in doing so.

You can opt out of marketing communications at any time by contacting us or using the opt-out link provided in any marketing email.

How long do we keep your personal data?

We retain personal data only as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, and applicable legal requirements.

Safety of your personal information

We adopt appropriate data collection, storage, and processing practices, along with security measures, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Personal information sharing

Appolica does not share personal data with third parties, except when required by law, legal processes, or to protect the personal safety of our users or the public.

Information tracking

When you visit https://appolica.com, our website may collect non-personally identifiable information such as your IP address, browser type, operating system, and the pages you visited. This data is used to maintain and improve our website.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites.

Your privacy rights

Under the GDPR, you have several rights in relation to your personal data, including:

• Right to confirmation: You can ask us if we are processing your personal data by emailing us at info@appolica.com.
• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit the processing of your personal data.
• Right to object: You can object to the use of your personal data for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: You may withdraw your consent to data processing at any time by contacting us at info@appolica.com. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Right to complain to the Supervisory Authority

If you believe your data rights have been violated, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or with your local data protection authority.

Changes to the privacy policy

Appolica may update this privacy policy from time to time. We will notify you of significant changes and obtain your consent where necessary.

Please send your feedback, comments, and questions regarding these Terms & Conditions, Privacy Policy, and Cookie Policy by email at info@appolica.com.